Effective Listening

In a monthly marketing meeting, the marketing manager wants 5 of his staffs to conduct a research on market share on 5 different areas. Each staff is assigned a territory. The manager rejects, one month later in the same meeting, one of the 5 reports because the research is on the wrong territory. If we assume the ability of all staffs is the same, then it is obviously a communication breakdown that causes the wrong research was conducted. …showed first 75 words of 1839 total…

…showed last 75 words of 1839 total…Rinehart and Winston Knapp, M.L. (1980), "Essentials of nonverbal communication", New York: Holt, Rinehart and Winston Moore, B.C.J. (1977), 'Introduction to the psychology of hearing', Baltimore: University Park Press Nichols, R.G., and Stevens, L. (1957), "Are you listening?", New York: Mcgraw Hill. Tyson, P.D. (1982), "A general system approach to consciousness, attention, and mediation", Psychological Record, 32, 491-500. Werner, E.K. (1975), "A study of communication time", M.A. thesis, University of Maryland - College Park.