Empowerment

INTRODUCTION: We live in an organizational word. Organizations of one form or another are a necessary part of our society ans serves many important needs. "Organisations can be seen as a group of people working together to attain common goals. It includes routines behaviour, norms, dominant values and a feeling of climate conveyed with a purpose and function of culture to help foster internal integration" (Sims et al,2001) "Organizational behaviour is concerned with the study …showed first 75 words of 3263 total…

…showed last 75 words of 3263 total…others improves workplace quality" Business Press Vol 11 No 22 (1998) -Potochny .D.K "employee empowerment: key to efficient customer service" Nation's restaurant news. Vol 32 No 32 (1998) -Honold.L "empowerment in organizations" Vol 5 No 1 ,pp 54-60 , university press, (1997) -Raltson.G "first- time clients whose complaints are heard are friends for life" Business first-colombus Vol 15 No 36 (1999) -Cook.S & Macauley.S "empowerment Customer Service, empowerment in organizations" Vol 5 No1 (1997) -Dobbs, John.H (1993) " the empowerment environment" Training and development. February: 55-57