IBM Case Studies

Historical Development Key Significant Areas * Herman Hollerith invented tabulating machine at the end of 19th century * In 1911, Charles Flint acquired Hollerith's Tabulating Machine Company * Thomas J. Watson Sr. becomes GM of IBM predecessor, Computing-Tabulating-Recording-Company * In 1915, Watson Became President of CTR - Devoted most its resources to developing the tabulator side of the business - Established the "100 percent club" to reward his best salespeople - Virtually all big insurance companies, railroads, and government agencies were using …showed first 75 words of 1886 total…

…showed last 75 words of 1886 total…to match Microsoft's domination in server-PC software market? *<Tab/>What is the best business strategy to use in a market that has a short product life cycles and intense price competition? *<Tab/>Is SMB segment becoming highly competitive? Key Symptoms: *<Tab/>Decline in revenue from service operations *<Tab/>Loss of Market share *<Tab/>Low Profitability