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Letter "C" » Christine Pratt Quotes
«It's a differentiating service to speed the answering of call and directing the calls as they come in.»
Author: Christine Pratt
«Banks are centralizing lots of customer service stuff, which gives you the economies of scale, and a better, more consistent process as well. That improves customer retention.»
Author: Christine Pratt
«Anytime you don't have to put people in the middle, you get a better process.»
Author: Christine Pratt
«So an [auto finance firm] is able to reduce the back office from 50 people to eight or 10, and they're able to fund auto loans faster. You have a happy customer, reduced operations costs and you've got a clear process.»
Author: Christine Pratt
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