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Letter "H" » Herb Kelleher Quotes
«If the employees come first, then they're happy, ... A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It's not one of the enduring Green mysteries of all time, it is just the way it works.»
Author: Herb Kelleher
«A company is stronger if it is bound by love rather than by fear.»
Author: Herb Kelleher
«There was no indication that the runway was wet and they have no indications of any problems at all with the plane,»
Author: Herb Kelleher
«I would have to say from looking at the scene, as I've seen it, it appears there's a good chance it might be a total loss,»
Author: Herb Kelleher
«Most people think of us as this flamboyant airline, ... but we're really very conservative from the fiscal standpoint. . . . We never got dangerously in debt and never let costs get out of hand.»
Author: Herb Kelleher
«Succession planning has been a major priority at Southwest for quite some time. We think we have come up with a winning combination of talent for our company reorganization.»
Author: Herb Kelleher
«You'd have thought we threatened to release the four horsemen of the Apocalypse.»
Author: Herb Kelleher
«It wasn't a matter of public policy; it was a matter of political power.»
Author: Herb Kelleher
«Inevitably, as we grow bigger across the rest of the country, and Dallas remains the same size, we might have to begin casting about for a place that's more efficient to operate.»
Author: Herb Kelleher
«It's all hands on deck; the ship is being shelled,»
Author: Herb Kelleher
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