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Letter "J" » John Ziniades Quotes
«Electronic statements allow customers to answer most of their own questions about bill details, payment status and account history. This approach is faster and more pleasant for the customer. It also enables operators to achieve vast cost-savings on customer support, and offers the same promise for banks.»
Author: John Ziniades
«The functionality of online banking has stagnated in recent years. Over the last five years, banks have chosen to focus on usability and look and feel rather than on key functionality enhancements.»
Author: John Ziniades
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