Famous Quotes and Proverbs
If you are looking for famous quotes and proverbs, you've come to the right place! Browse our largest database, which contains over 150,000 quotations, proverbs and sayings by the most renowned poets, artists, authors, inventors and researchers both living and deceased. Use our famous quotes and proverbs to support the content of your essay, term paper, research paper or dissertation. Be inspired by our quotes, proverbs and sayings now!
Search our collection by author, topic or keyword. It's completely FREE!
Browse Authors:
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Y
Z
(Click a letter to view the authors)
(Click a letter to view the authors)
Letter "R" » Richard Snow Quotes
«As our research clearly shows, companies have focused too heavily on technology in their contact centers and haven't paid enough attention to key process and performance measurement changes. Companies need to properly evaluate their customer-facing processes and provide call center representatives with supporting technologies that allow them to execute processes that improve operational effectiveness. Only in this way can they raise customer satisfaction and generate new business opportunities.»
Author: Richard Snow
«The results say that actual interest in revenue generation is still very low. All the talk about profit centers is just that -- it's all talk. The dominant driver [in contact center maturity] is still cost savings.»
Author: Richard Snow
«The whole agent thing hasn't changed since I started in call centers 15 years ago. The pattern stays the same. It's not a long-term career. It's not a well-paid job.»
Author: Richard Snow
«It's just staggering to me, and I know it from personal experience. I've seen agents in wheeling chairs so they can wheel in between several desktops.»
Author: Richard Snow
«Based on our recently released Customer Contact Center study, the most important drivers for these centers are cost and customer satisfaction -- factors that are not necessarily compatible, and may even be in conflict at times. The impact of this paradox ripples throughout the enterprise. Companies must consider the implications and how they will balance the conflict.»
Author: Richard Snow
Research our database of free Biographies. Sign-up for the database of college sample papers for only $14.95/month. Buy a custom written essay, term paper, research paper or dissertation on any topic and get a discount!
